Free shipping on all orders over $100 USD

FAQ'S

Place an order

Can I add or change an item to an existing order?

Unfortunately, it is not possible to add or change items to an existing order when you have already placed the order and paid for it. You have to place a new order.

What payment method can I use to pay in the Offcorss online store?

Currently you can pay for your purchases online with credit cards: Amex, Diners Club, MasterCard, Visa

For what reason can my credit card be denied?

Your card could be denied for one of the following reasons:

• The card has expired. Check that the card has not passed its validity date.
• The card limit may have been reached. Check with your bank that the card limit has not been exceeded.
• The details entered may be incorrect. Check that you have filled in the required fields correctly.
• If for another reason, contact the issuing bank to clarify the reasons why the transaction was denied.

Delivery

How long will my order take to arrive?

Delivery time will depend on the destination country and the selected shipping method:

Countries Delivery: United States
Method Delivery: Standard delivery
Times: Between 4 and 6 business days

How much does delivery cost?

Shipping costs will depend on the destination country and the selected shipping method:

Countries: United States Shipping
Type: Standard Delivery
Cost: 13-17 USD (depending on the state)

Can I check the status of my order?

It will also send you an email every time the order status changes so you know what is happening at all times.

I have not received my order, what should I do?

When you place an order for our shipments, you receive an email with a track and trace number. Use this on the operator's website to see the status of your order.

What should I do if an item is missing from my order?

If you receive your order and an item is missing, please contact us via chat or email as soon as possible so that we can ship the missing item as soon as possible.

I need to change the shipping address for my order, what should I do?

To change the shipping address on an existing order, write to customer service with your order number and any necessary changes.

Our customer service will contact you to let you know if it was possible to make these changes.

Cancellation and returns

How can I cancel an order that has already been processed?

You can only cancel an order if its status is "Received". The merchandise return form can be found at offcorss.us

How long do I have to return the items?

You have the right to return your order within 30 days of your purchase from Offcorss.us. The 30-day return policy also includes sale items.

Can I get a refund for the item I am returning?

Yes, we will always refund your money for returned items.

Do I have to pay the shipping cost when I return an item?

Yes, you will have to pay the shipping costs when returning an item.

Is something missing from my order, what should I do?

Unfortunately, try as we might, mistakes do happen. If you received your order and something appears to be missing, please contact our customer service and provide your order number. We will examine the matter as soon as possible.