FAQ's

ABOUT US

OFFCORSS is an established brand since 1979 with great experience on the infant market, which has been going along with kids since they are babies until they are teenagers. This brand is tradition with a unique language about how fashion and style can be represented in any child’s wardrobe.

OFFCORSS speaks through colors, amazing quality and fashionable style; we research about color trends and worldwide fashion in order to develop textiles and make a proposal which can be adjusted to the different kid and teen’s markets.

Also we count with an amazing design and marketing team, which is working hard on every outfit and understands today’s kids and parents’ lifestyle.

 

 

When will I receive my order?

All orders made before 12:30 pm EST are shipped the same day. Orders made after 12:30pm EST, are shipped the next business day (orders made on Fridays after 12:30 pm EST are shipped on Monday).

Note: The order's place time is not the final confirmation for the shipping, the successful payment verification by our system is the authorization for the shipping.

Which carriers do you ship with?

We use USPS

We offer signature confirmation upon delivery for just $1.00, please be aware of the tracking information we provide you by email in order to see your schedule delivery attempts and also check for USPS delivery attempts notes in your home or office.


RETURNS AND EXCHANGES

How can I return a package?

If by any reason you do not feel satisfied with your purchase, you have up to 30 days (from the day you received the package) contact us and receive a prepaid return label to send back unworn merchandise, with all tags still attached, free of scents and in its original packaging.

How do I get the prepaid return label?

We recommend you contacting our customer service via phone, chat or email, in order for us to provide you a prepaid return label via email. Once you received the label, you just need to print it and stick it on top of the package and drop it in the mailbox.

Why should I use the prepaid return label?

This way the package can be tracked by our agents, otherwise it can get lost.

How can I get the right size?

To select the perfect size we recommend you using the size chart, taking into consideration the measurement of chest, hip and height.

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